If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
Most major credit and debit cards are accepted. We also accept Apple Pay, Google Pay, and Shop Pay.
You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Once you have found a product you like...
Enter your code in the “Discount code” box at checkout and press “Apply”. On mobile, open “Show order summary” first.
Check spelling, expiry, and exclusions. Only one discount can apply per order unless stated otherwise. If it still fails, contact us with the code.
Contact us as soon as possible after placing your order. Changes are not guaranteed once processing starts.
Contact us as soon as possible after placing your order. Changes are not guaranteed once processing starts.
After dispatch we cannot edit the address. Please contact the carrier using your tracking number.
If it has not shipped, request a cancellation via the contact form. Cancellation is not guaranteed once processing starts.
Your order may ship in multiple parcels. Check your dispatch emails or account for multiple tracking numbers. If something is missing, contact us with your order number and item details.
Check the tracking details, delivery address, and any delivery notes. Look for a card, safe place, or with neighbours. If still missing after 48 hours, contact us with your order and tracking number(s).
We aim to get your order dispatched as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.
The product page shows an estimate below the “Add to cart” button. Check at purchase for the most accurate date.
In your account, open the order and click the tracking link if the order has been shipped. You’ll also receive a dispatch email for each parcel with tracking.
Many countries worldwide. You can use our country selector to view available options.
No extra duty or customs charges for deliveries to the UK or EU. Other destinations follow local rules and may incur charges.
Cost may vary by location. UK shipping is free over £50. International shipping is free over £100.
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.
Start a return via your account. Detailed instructions can be found in our returns policy.
We don’t offer direct exchanges. Please return unwanted items for a refund, then place a new order for replacements.
If your original order was discounted, or you're charged shipping on the replacement, get in touch with your order number. We'll refund the difference.
Typically 5–10 working days after we receive your return. If delayed, contact us with your order number and return tracking.
If your item is faulty upon arrival, please contact us for a free return.
If a problem arises after use, contact us as soon as you notice it. We’ll need the following details:
If your claim is accepted, we’ll arrange a refund or replacement if stock is available.
You can find the size guide on each product page — just look for 'Size guide.'
You can also find our general size guide here.
Materials are listed in every products' description.
General rules:
Use the “Notify me when available” option on the product page, selecting your size. We’ll email you when it's back in stock.
Yes, you can update your email address directly in your account. Head to your profile and you'll find the option there. Your new email will be used for login and all future order communications.
No. You can check out as a guest. An account helps you track orders, manage returns, and save addresses.
Head to our accounts page and enter your email address. We'll send you a 6-digit code to verify it. Just enter that and you're in, no password needed.
Should you wish to close and delete your account, please contact us and we will delete your personal details and account as requested.
No. We don’t store card numbers on our site. Your details are stored securely by Shopify’s payment service.
We don't currently sell gift cards or vouchers.
Not currently. Feel free to share your interest with us for future consideration though.
Restocks typically align with Spring/Summer and Autumn/Winter seasons and depend on demand across sizes. Items with only one or two sold-out sizes are less likely to be restocked due to production minimums. Contact us for specifics.
Monday – Friday, 08:30 – 18:00 GMT. We aim to reply quickly; but please allow up to 48 business hours.
We operate online only.